FAQ - Frequently Asked Questions
It takes 7 – 10 days depending on the type of rug and particular repair or cleaning being done. We’ll be
happy to schedule a delivery date and time to have the rug returned.
No. We will happily move any furniture to safety retrieve your rug. Please make sure to remove any
small pieces from the tops of furniture to prevent any damage.
No. We will happily move any furniture to safety retrieve your rug. Please make sure to remove any
small pieces from the tops of furniture to prevent any damage.
Yes! Please be aware some charges may apply out of the Dallas area.
Yes, that is part of the services we provide. We would recommend someone being home when this
occurs.
Our pickup and delivery service is free of charge in the Dallas area. Outside of Dallas we charge a small
fee. Please give us a call to give you a personalized quote.
Yes, we give written and verbal estimates. Written estimates do come with a fee.
Yes, we’re open form 8:30 am – 5:30 pm Monday through Saturday and Sundays from 10:00am –
5:00pm. Ask for our 10% discount.
Yes, we sell rugs for you very specific needs. We can even customize one for you.
Yes, we sell rug pads. We custome cut them to fit your rug exactly.
Yes, we charge $25.00 per rug.
Yes, we sell pads to fit your specific needs.
RUG CLEANING QUESTIONS
How much traffic does it get? Pets? Smokers? If the answer is yes to any of the, then we recommend
cleaning it once every year or so. If not so often then every 2 years should be fine.
How much traffic does it get? Pets? Smokers? If the answer is yes to any of the, then we recommend
cleaning it once every year or so. If not so often then every 2 years should be fine.
Try any of these 4 steps:
- Rub your palm on the surface of the rug. If your hand gets dirty it's time for a wash.
- Smell the rug. If there's a foul odor it's time to wash.
- Lift a corner of the rug and shake it vigorously. If dust accumulates on your floor it's time to wash.
- Expose the base of the fibers for visible dirt
Do you guarantee pet odor removal?
Yes, we use specialized and natural enzymes to remove the smell.
Do you guarantee Stain Removal?
No. Depending on the stain it could be the fibers of the rug have been affected permanently. As soon as
a stain happens give us a call, we can give you the best tips on how to lift in a stain the most out of your
rug
We inspect each rug individually to ensure the best and most proper method that is safest to use and no
damage comes to your rug.
Yes, we use a specialized enzyme shampoo to break down the urine and remove the odor but the stain
may still be present.
We use a perfected 7 step process to make sure we fit the cleaning method to the fiber's dyes and other
specificities in your rug.
No, bleach weakens the integrity of the fringe. However, we do use a non-chlorine product that we can
use to make the fringes whiter.
What us fiber protector? How will it help my rug?
We use Scotch Guard fiber protector to prevent stains from becoming permanent. It is child, pet safe
and non-toxic.
