FAQ - Frequently Asked Questions

How long will it take to get my rug back?

It takes 7 – 10 days depending on the type of rug and particular repair or cleaning being done. We’ll be
happy to schedule a delivery date and time to have the rug returned.

Do I need to remove furniture off my rugs prior to arrival?

No. We will happily move any furniture to safety retrieve your rug. Please make sure to remove any
small pieces from the tops of furniture to prevent any damage.

Do I need to remove furniture off my rugs prior to arrival?

No. We will happily move any furniture to safety retrieve your rug. Please make sure to remove any
small pieces from the tops of furniture to prevent any damage.

I’m moving, can you deliver my rug to my new address?

Yes! Please be aware some charges may apply out of the Dallas area.

When you return to deliver my rug will you move my furniture back?

Yes, that is part of the services we provide. We would recommend someone being home when this
occurs.

How much do you charge for pick-up and delivery of my rugs?

Our pickup and delivery service is free of charge in the Dallas area. Outside of Dallas we charge a small
fee. Please give us a call to give you a personalized quote.

Can you give me an estimated value of my rugs?

Yes, we give written and verbal estimates. Written estimates do come with a fee.

Can I deliver my rug to your Dallas Location?

Yes, we’re open form 8:30 am – 5:30 pm Monday through Saturday and Sundays from 10:00am –
5:00pm. Ask for our 10% discount.

Do you sell rugs?

Yes, we sell rugs for you very specific needs. We can even customize one for you.

Do you sell rug pads?

Yes, we sell rug pads. We custome cut them to fit your rug exactly.

Can you wrap my area rug for storage?

Yes, we charge $25.00 per rug.

Is the pad you sell for Hard surfaces as well as for carpet?

Yes, we sell pads to fit your specific needs.

RUG CLEANING QUESTIONS

How often should I clean my rug?

How much traffic does it get? Pets? Smokers? If the answer is yes to any of the, then we recommend
cleaning it once every year or so. If not so often then every 2 years should be fine.

How do I know when to clean my rug?

How much traffic does it get? Pets? Smokers? If the answer is yes to any of the, then we recommend
cleaning it once every year or so. If not so often then every 2 years should be fine.

Try any of these 4 steps:

  • Rub your palm on the surface of the rug. If your hand gets dirty it's time for a wash.
  • Smell the rug. If there's a foul odor it's time to wash.
  • Lift a corner of the rug and shake it vigorously. If dust accumulates on your floor it's time to wash.
  • Expose the base of the fibers for visible dirt

Do you guarantee pet odor removal?

Yes, we use specialized and natural enzymes to remove the smell.

Do you guarantee Stain Removal?

No. Depending on the stain it could be the fibers of the rug have been affected permanently. As soon as
a stain happens give us a call, we can give you the best tips on how to lift in a stain the most out of your
rug

How safe is your method for my rugs?

We inspect each rug individually to ensure the best and most proper method that is safest to use and no
damage comes to your rug.

Can you remove all the urine from my rug?

Yes, we use a specialized enzyme shampoo to break down the urine and remove the odor but the stain
may still be present.

What process do you use for my rug?

We use a perfected 7 step process to make sure we fit the cleaning method to the fiber's dyes and other
specificities in your rug.

Do you bleach my fringe?

No, bleach weakens the integrity of the fringe. However, we do use a non-chlorine product that we can
use to make the fringes whiter.

What is Moth repellant?

What us fiber protector? How will it help my rug?
We use Scotch Guard fiber protector to prevent stains from becoming permanent. It is child, pet safe
and non-toxic.